Product FAQ's

Is it Vegan? If not, why?
No, as traces of dairy products could be present during the manufacturing process.
My bottles were smashed - how do I get a new one?
Please reach out to hello@jacksonwestwine.com for any enquiries.

Shipping FAQ's

How long is shipping?
Shipping times are different from state to state, generally our shipping to the following states take;
VIC metro – 4 working days
VIC regional – 6 working days
NSW metro – 5 working days
NSW regional – 7 working days
QLD metro – 5 working days
QLD regional – 7 working days
SA metro – 5 working days
SA regional – 7 working days
WA metro – 8 working days
WA regional – 9 working days
*shipping times may vary and delays can occur during holiday periods
*shipping via Australia Post
*18+ ID required
How much is shipping?
$10 per box of wine, or seltzers.
What happens if my delivery is late or goes missing?
Please check your tracking link found in the order confirmation email. If you need to contact us reach out at hello@jacksonwestwine.com
Do you deliver to parcel lockers and PO Boxes?
No, unfortunately we cannot deliver due to the product being alcohol and requiring an ID check on delivery.

Subscription FAQ's

Can I purchase once without a subscription?
Yes, you can absolutely purchase as a one off, or whenever you wish, without a subscription.
How do I cancel my subscription?
You can cancel your subscription at anytime by following the “unsubscribe” prompts on your subscription confirmation email.


If you are interested in stocking Jackson West you can order cases of wine and seltzers from our website.
Rose in cases of 6 or 12 
Red in cases 6 or 12
Seltzers in a box of 16 x 5